Product & Support Specialist

About the role

Are you ready to dive into software innovation and problem-solving? Look no further! We're seeking a passionate individual to join our support team as a Software Product & Support Specialist.

Key responsibilities

• This is a new role for our team, and a very important one. 
• You'll be at the forefront of resolving specific issues raised by our customers and colleagues. 
• Your mission is to seek out solutions by performing deep analysis and documenting your findings in our knowledge base.
• In some cases, your insights may lead to collaboration with our engineering department, where you'll ensure a seamless transfer of information, documenting each step along the way.

Why You'll Love This Role:

Impactful contributions: Your work will directly impact the success of Binocs, our flagship software solution. Because you will also assist the Binocs implementation team with clearly defined technical work packages, guided by a project manager. These are often related to data integration, reporting or translating business requirements into Binocs inputs. In this way, your insights and expertise will be integral to our clients' success stories.

Client solutions: Within this product & support specialist role, your ability to understand client issues and data flows and to find suitable, business-savvy solutions will make the Binocs track a success.

Challenge accepted: If you thrive on challenges and love unravelling complex puzzles, this role is tailor-made for you. Each day will present a new opportunity to use your analytical and problem-solving talent.

Continuous learning: We're committed to your growth and success. Over the first 6 months, you'll embark on a comprehensive training journey via the esteemed Binocs Academy, followed by an intensive product traineeship. This immersive experience will equip you with the in-depth knowledge and skills needed to excel in your role.

Collaborative environment: Join a supportive and dynamic team where collaboration is key. Guided by experienced project managers, you'll work alongside talented individuals who share your passion for excellence and innovation. #LI-JC1

About you

• You are familiar with B2B software environments. You are tech-savvy and keen to become a Binocs expert and support our implementation team with your in-depth knowledge.
• You enjoy solving issues and won’t let go until you have identified the root cause of a problem.
• You are passionate about helping customers and working with your team to provide an outstanding customer experience.
• You are an entrepreneur – you like fast-paced and dynamic environments where your job content can evolve quickly.
• You have a Bachelor's or Master’s degree.
• You are flexible, in the sense that you have the ability to shift seamlessly between different clients and topics and can run multiple projects in parallel.
• SQL-skills are nice to have, but not a must.
• You have at least 2 years of experience in a software support / technical implementation role.
• You are fluent in English, written and verbal. All other languages are a plus.
• You feel connected with and are ready to represent our company values: dig deep, own it, come together move fast and be kind!
• You show a willingness to travel globally and to work in a hybrid working model.
• You have a valid driver’s license or will obtain this in the next 6 months.

Why join us?

• You become part of a highly motivated Binocs team, which has grown quickly into a reference in the digital resource planning world.
• A flexible mix of working together with customers & colleagues, in various settings, from our office / your home base / your customer location.
• Room for initiative, room to enhance your personal and professional skills, but most importantly: room to be yourself.
• Enjoy benefits such as a competitive salary including a bonus and an electric company car with convenient charging options.

About us

At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders like Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more – creating partnerships that drive meaningful impact. With a global presence in Europe, the US and APAC, we're committed to shaping the future of value chains, one success story at a time.

Binocs is the global #1 SaaS solution for scheduling and planning in Quality laboratories and CGT production. Featuring AI-enabled scheduling, scenario-based capacity planning, demand and operations management, intelligent sample campaigning, and advanced performance management, Binocs offers the end-to-end visibility and control that will bring your operational optimization to the Cutting X.

Empower your teams with confidence in their workplans, enhancing productivity and maximizing SLA adherence.