SaaS Implementation Consultant

About the role

As a SaaS Implementation Consultant, you will act as both a business consultant and expert advisor, guiding customers through the implementation lifecycle of Binocs. This AI-driven solution optimizes scheduling and planning for QC laboratories and Cell & Gene Therapy facilities, transforming complex workflows into streamlined, data-driven processes. Your mission will be to deliver tailored configurations that integrate seamlessly into the customer’s business environment, driving measurable impact and long-term success. 

In this role, you will: 

• Analyze and Understand Business Processes:

  • Prepare, lead, and follow up on customer workshops to uncover current set-up (business and dataflow), value expectations, and current ways of working.

  • Dive deep into the operational workflows of laboratories and supply chains, identifying opportunities to enhance efficiency and productivity with business-savvy Binocs configuration.

• Design and Configure Solutions:

  • Collaborate with the Solution Team to translate business challenges into actionable Binocs solutions that align with the customer’s goals.

  • Perform hands-on configuration, adapting Binocs to fit complex customer requirements.

  • Prepare and drive workshops to iteratively present and improve the proposed solutions.

  • Develop and execute testing strategies to ensure high-quality deployments.

• Lead Strategic Implementations:

  • Manage end-to-end implementation projects, ensuring milestones are met on time and within budget.

  • Follow and refine Binocs’ proven implementation methodology, balancing structure with flexibility to meet unique client needs.

  • Engage and educate stakeholders by clearly communicating project plans, design choices and implementation risks to technical and non-technical stakeholders.

• Ensure user adoption of sustainable set-up:

  • Steer implementations around “why” (value, problem statements) Customer is implementing.

  • Provide training and knowledge transfer to enable self-sufficient customer teams.

  • Start up adoption process throughout implementation, to ensure and hand over in-use customer to Customer Success Manager.

  #LI-AM1

About you

You’re a detail-oriented, analytical thinker with strong interpersonal skills and a knack for problem-solving. You thrive on transforming complex challenges into tailored, effective solutions.

Qualifications & Skills:

• Consulting Expertise:

  • Demonstrated ability to lead client-facing workshops and build consensus across diverse stakeholder groups.

  • Strong problem-solving skills with the ability to quickly grasp new concepts and apply them effectively.

• SaaS Implementation Experience:

  • Minimum 3 years of experience in SaaS implementations, management consulting, or a related field.

  • Hands-on experience configuring and deploying business software solutions, such as ERP, supply chain, or laboratory systems.

• Technical and Analytical Strengths:

  • Experience with data analysis; able to interpret and troubleshoot dataflows.

  • Familiar with data visualization, and supporting users in interpreting dashboards.

• Exceptional Communication Skills:

  • Skilled at simplifying complex concepts for diverse audiences, both verbally and in writing.

  • Ability to build and maintain strong relationships with clients and internal teams.

• Adaptable and Entrepreneurial Mindset:

  • Thrives in a dynamic, fast-paced environment with evolving job responsibilities.

  • You feel connected with and are ready to represent our company values: dig deep, own it, come together move fast and be kind!

• Educational Background:

  • Master’s degree; a background in bioengineering, business engineering, or a related field is a strong advantage.

• Language Skills:

  • Fluency in English and French or Dutch are required; additional languages are a bonus.

• Location:

  • You show a willingness to work in a hybrid working model (50% in-office, 50% work from home) in one of our offices in Mechelen or Aalst or your customer’s offices. You will also have the occasional opportunity to travel both domestically and internationally.

  • You have a valid driver’s license or will obtain this in the next 6 months. 

Why join us?

• You become part of a highly motivated Binocs team, with a friendly, approachable culture where every team member’s contributions are valued.

• A flexible mix of working together with customers & colleagues, in various settings, from our offices in Aalst or Mechelen / your customer location / your home base.

• Room for initiative, room to enhance your personal and professional skills, but most importantly: room to be yourself.

• Enjoy benefits such as a competitive salary, including a bonus and an electric company car with convenient charging options.

About Us

At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders like Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more – creating partnerships that drive meaningful impact. With a global presence in Europe, the US, and APAC, we're committed to shaping the future of value chains, one success story at a time.

Binocs is the global #1 SaaS solution for scheduling and planning in Quality laboratories and CGT production. Featuring AI-enabled scheduling, scenario-based capacity planning, demand and operations management, intelligent sample campaigning, and advanced performance management, Binocs offers the end-to-end visibility and control that will bring your operational optimization to the Cutting X.   Empower your teams with confidence in their workplans, enhancing productivity and maximizing SLA adherence.