Solutions Manager, Laboratory SaaS Solutions

Our Company

We’re bluecrux. Pleased to meet you!

Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of our knowledge and our customers’ ambition and linking expertise with technology and problems with solutions.

We’re a community, a movement that’s built at this intersection, which we call “the Cutting X”: it’s where supply chains evolve and value chains are forged.

Our international SaaS scale-up product Binocs digitally schedules and plans QC laboratories and Cell Gene Therapy production facilities with an AI scheduling co-bot, “what-if” based scenario planning, actionable analytics and zero-code integrations. To support our expansion, we are currently on the lookout for a Solutions Manager, to join our team.

Your role

As a Solutions Manager, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.

Customer-focused responsibilities:

• Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
• Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
• Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
• Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

Internal & Product-Focused Responsibilities:

• Continuous improvement & training: Identify process enhancements and train consultants to improve their skills.
• Product insights & strategy: Share customer feedback with internal teams and contribute to product development by identifying trends and shaping future product directions.

• 5+ years of experience in implementing complex SaaS systems like LIMS, APS, WMS, TMS, ELN, MES, PPM, SAP, etc. You need to have seen the pitfalls and various challenges that can arise in large-scale SaaS implementation projects.
• You are content-driven and have a desire to be hands-on with software systems. You thrive on diving into the details and are eager to understand the ins and outs of the software you're working with.
• You should be comfortable with IT systems and SaaS in particular and have a good understanding of how they work. Familiarity with SQL is a must.
• Proven track record in successfully managing and completing large implementation projects.
• Excellent communication and interpersonal skills are essential. You will need to articulate complex technical solutions in a way that both team members and clients can understand.
• Strong analytical and problem-solving skills, with the ability to think on your feet and provide quick solutions to complex challenges.
• Experience in leading or coaching teams is a plus, as this role serves as the next step for experienced implementation consultants. You will be guiding and teaching others while still solving challenging problems yourself.