Solutions Manager Saas

Our Company

We’re bluecrux. Pleased to meet you!

Founded in 2011, Bluecrux is a value chain consulting and technology company. Our experts and software solutions help to transform today’s supply chains into smart, efficient, and fully integrated value chains. We believe that only true collaboration leads to innovation, by converging at the intersection of our knowledge and our customers’ ambition and linking expertise with technology and problems with solutions.

We’re a community, a movement that’s built at this intersection, which we call “the Cutting X”: it’s where supply chains evolve and value chains are forged.

Our international SaaS scale-up product Binocs digitally schedules and plans QC laboratories and Cell Gene Therapy production facilities with an AI scheduling co-bot, “what-if” based scenario planning, actionable analytics and zero-code integrations. To support our expansion, we are currently on the lookout for a Solutions Manager, to join our team.

Your role

As a Solutions Manager, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.

Customer-focused responsibilities:

• Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
• Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
• Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
• Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

Internal & Product-Focused Responsibilities:

• Continuous improvement & training: Identify process enhancements and train consultants to improve their skills.
• Product insights & strategy: Share customer feedback with internal teams and contribute to product development by identifying trends and shaping future product directions.

Your profile

Above all, we believe in your competencies to shape this role to your fit, and we'll facilitate your growth in this role. This base relevant background will enhance your onboarding : 

• Extensive experience: Minimum of 5 years of experience in implementing complex SaaS systems. You’ve seen the pitfalls and various challenges that can arise in large-scale SaaS implementation projects.
• Technical comfort: You should be comfortable with the technical configuration of IT systems and SaaS in particular and have a good understanding of how they work. Familiarity with SQL is a plus. 
• You are experienced in functional analysis: you can write a query, translate concepts into technical requirements, and know how to document.
• Content-driven and hands-on: You are content-driven and have a desire to be hands-on with software systems. You thrive on diving into the details and are eager to understand the ins and outs of the software you're working with.
• Communication skills: Excellent communication and interpersonal skills are essential. You will need to articulate complex technical solutions in a way that both team members and clients can understand.
• Problem-solving ability: You show Master-level reasoning, with the ability to think on your feet and provide quick solutions to complex challenges.

Nice to have extras:

• Project Management skills: Proven track record in successfully managing and completing large implementation projects.
• Proven experience in product enhancement on a SaaS product.
• Knowledge of supply chain processes.
• Experience in the lifesciences and pharmaceutical industry.
• Team Leadership: Experience in leading or coaching teams is a plus, as this role serves as the next step for experienced implementation consultants. You will be guiding and teaching others while still solving challenging problems yourself.

Our offer

• The chance to shape the future of a product that is already used by large international clients.
• For a great work-life balance, we offer three days of remote working and flexible working hours.
• A dynamic team environment: Join a team that passionately lives Bluecrux's values every day. Experience a supportive, motivated work culture.
• Growth and development: Take initiative and grow with us. We provide ample opportunities to enhance both your personal and professional skills while encouraging you to be your authentic self.
• Career advancement: Thrive in a workplace that offers numerous growth opportunities. We prioritize your personal and professional development and ensure there's always room for innovation and individuality.
• Inclusive and friendly culture: We value each team member's contributions and recognize you by your first name. Our culture breaks down barriers and focuses on your unique talents.
• Engaging team activities: Enjoy a variety of team events, including annual Bluecrux weekends, monthly Last Friday gatherings with drinks, team-building exercises, and other fun activities.
• A competitive salary package including a bonus, net allowance, premium company car, fuel card, health –and group insurance…