Anaplan Customer Care Specialist

About the role #LI-RV1

We’re seeking a passionate colleague to join our Anaplan team as a Customer Care Specialist.

In this role, you build trusted relationships with our customers. You deliver meaningful improvements, troubleshoot issues and support on their Anaplan Supply Chain models. By identifying and implementing customized solutions, you’ll play a key role in optimizing their operations. As a trusted advisor, you’ll bridge the gap between business needs and technical execution, becoming an essential partner in their success journey.

• You build and nurture strong client relationships, embodying the "warm Bluecrux bath" that fosters trust and confidence in our brand.
• You lead the resolution of all sorts of Anaplan related challenges for key customers, and for complex topics you will be collaborating with experienced colleagues (Anaplan model builders and Solution Architects) to ensure business-oriented and technically sound solutions.
• You apply your analytical, creative and problem-solving skills to understand client-specific needs and to propose strategic, business-savvy solutions to ensure the success of their Anaplan journey.

#LI-RV1

About you

• Certified Anaplan Solution Architect or a minimum of 2 years of experience as an Anaplan Model Builder with a strong desire to advance to Solution Architect.
• At least 2 years of experience in a customer-oriented role, such as providing support or working on system implementation projects.
• Excellent analytical skills with the ability to assess and solve complex problems.
• Experience in or strong enthusiasm for learning about supply chain planning.
• Proactive approach to work, with the ability to prioritize and resolve requests efficiently.
• Strong listening skills and a passion for delivering exceptional customer experiences.
• Persistence and creativity in problem-solving, with the ability to identify root causes and seek guidance or escalate when needed.
• Flexibility to manage multiple clients and projects simultaneously, seamlessly adapting to shifting priorities.
• Bachelor’s or Master’s degree
• Fluent in English and Spanish
• Feel connected with and are ready to represent our company values: dig deep, own it, come together move fast and be kind!
• Show a willingness to travel globally and to work in a hybrid working model.

Why join us?

• Join a company at the forefront of global supply chain transformation with a new office in Barcelona - be part of this exciting expansion!
• Leverage your expertise in a pioneering role, with the full support of our international team of experts to drive Barcelona’s success.
• Be part of a global network spanning Belgium, the USA, Switzerland, Ireland, the Netherlands, and Singapore - working on impactful international projects.
• Travel opportunities to client sites, making your work truly international and engaging across borders.
• Enjoy a workplace where personal and professional growth is prioritized - advance your career at your own pace.
• We celebrate individuality, allowing you to thrive by being uniquely yourself.
• Benefit from a competitive salary package, complete with multiple extra-legal perks designed to reward your expertise.

About us

At Bluecrux, we transform supply chains into smart, efficient value chains through a blend of expert consulting and cutting-edge technology. We collaborate closely with industry leaders like Johnson & Johnson, GSK, Bridgestone, AkzoNobel, Beiersdorf, Oatly, and many more – creating partnerships that drive meaningful impact. With a global presence in Europe, the US and APAC, we’re committed to shaping the future of value chains, one success story at a time.

With the power of Anaplan, a leading connected planning solution, and our planning expertise, we help our customers make the right planning decisions and drive growth. We connect people, plans and data, bring scenario planning capabilities and connect supply chain to sales, finance and HR. Visit our Anaplan page to learn more about our services and the implementations we have worked on with our customers. 

Our Anaplan squad is a successful and fast-growing part of the consulting business unit. We make a difference for clients by combining our strong supply chain and Anaplan expertise. We are thé supply chain frontrunner in the Anaplan eco-system. We love to collaborate with Anaplan sales, product and customer success teams to develop the best solutions for and with our clients. We bring standard best practices on a.o. Demand Planning, Supply Planning and S&OP as well as specific developments such as advanced optimization and AI forecasting to fit client-specific needs.